PARENT/STUDENT IT SUPPORT PORTAL

• If you have issues with your device, please access the Parent / Student IT Support Portal
• Link: https://itweb.fcps.edu/itsupport/
• You can use this throughout the year to record issues you are having with your FCPSOn device or other technology related issue. A member of our Tech Team will contact you to help resolve the concern.
• You can also call the FCPS parent technology help desk at 1-833-921-3277 (833-921-FCPS)

HOW TO SET YOUR PASSWORD RECOVERY

• Go to the Account Manager Website
• Enter your Username & Password
• Click Click to Display your Recovery Options
• Add a personal cell phone number or email address.

HOW TO CHANGE/RESET YOUR PASSWORD

• Go to the FCPS Account Recovery Website
• Enter your Student ID
• Select your Recovery Option
• Click Get Code
• Click the reset password link that was sent to your phone or email
• Follow the on screen directions to complete the recovery of your password