Technology Support

PARENT/STUDENT IT SUPPORT PORTAL

  • If you have issues with your device, please access the Parent / Student IT Support Portal
  • Link: https://itweb.fcps.edu/itsupport/
  • You can use this throughout the year to record issues you are having with your FCPSOn device or other technology related issue. A member of our Tech Team will contact you to help resolve the concern.
  • You can also call the FCPS parent technology help desk at 1-833-921-3277 (833-921-FCPS)

 

HOW TO SET YOUR PASSWORD RECOVERY

  • Go to the Account Manager Website
  • Enter your Username & Password
  • Click Click to Display your Recovery Options
  • Add a personal cell phone number or email address.

 

HOW TO CHANGE/RESET YOUR PASSWORD

  • Go to the FCPS Account Recovery Website
  • Enter your Student ID
  • Select your Recovery Option
  • Click Get Code
  • Click the reset password link that was sent to your phone or email
  • Follow the on screen directions to complete the recovery of your password