PARENT/STUDENT IT SUPPORT PORTAL

• If you have other issues with your device, please access the Parent / Student IT Support Portal
• Link: https://itweb.fcps.edu/itsupport/
• You can use this throughout the year to record issues you are having with your FCPSOn device or other technology related issue. A member of our Tech Team will contact you to help resolve the concern.
• You can also call the FCPS parent technology help desk at 1-833-921-3277 (833-921-FCPS)

ACTION NEEDED ON YOUR FCPSON LAPTOP FOR GRADES 10-12

As we prepare for the upcoming virtual school year, it is important to follow these best practices.  To assist with preparing FCPSOn devices remotely, students who have a laptop at home should do the following once per week beginning in August: 

1. Plug the device into an outlet.
2. Turn the device on and let it boot up.
3. Ensure that the laptop is connected to the internet.
4. Let the device sit for 30 minutes. No additional action is required.
5. Do this once per week to ensure the laptop has the latest updates. 

Please continue these practices throughout the entire school year:

• Turn your laptop on for a minimum of 30 minutes every week(you don’t need to be signed in).
• Restart your laptop from the Start Menu (click on the Window Logo, then the power icon, then restart) once a week to ensure that you are receiving the latest updates.

If you cannot remember last year’s password, it can be recovered, managed and changed by clicking on this link: https://itweb.fcps.edu/accountrecovery/index.cfm

HOW TO SET YOUR PASSWORD RECOVERY

• Go to the Account Manager Website
• Enter your Username & Password
• Click Click to Display your Recovery Options
• Add a personal cell phone number or email address.

HOW TO CHANGE/RESET YOUR PASSWORD

• Go to the FCPS Account Recovery Website
• Enter your Student ID
• Select your Recovery Option
• Click Get Code
• Click the reset password link that was sent to your phone or email
• Follow the on screen directions to complete the recovery of your password